You can return or exchange an item within 7 days of delivery if it is:

• unused and unwashed, with no signs of wear;
• in its original packaging, with all tags, inserts and accessories (including heating controllers and cords).

Compression stockings and sleeves are worn against the skin, so for hygiene reasons we cannot accept them back once they have been worn, unless they are faulty.

If your parcel arrives damaged, an item is faulty, or you received the wrong product or size, email or WhatsApp us within 7 days of delivery with your order number and a photo. We send a free replacement or give you a full refund, including any shipping you paid, in India and the USA alike.

• Contact us first so we can confirm the return. Then send the item by post or courier to our shop: Shop No. 01, Hausabai Chawl, Prem Nagar, Janta Colony, KEM-A-661 4/4, Opp. Baitulnasar Bank, Jogeshwari East, Mumbai, Maharashtra 400060, India. Please use a tracked service.
• For change-of-mind returns and size exchanges, return postage is paid by the customer.
• For damaged, faulty or wrong items, we refund your return postage or arrange the return ourselves.
• There is no restocking fee.
• Wrong size? We send another size of the same product at our cost if it is in stock, or refund you if it is not.
• USA orders: post the item back to the same Mumbai address and mark the parcel as a return of goods. US import duties and taxes are charged by US authorities, not by us, so we cannot refund them.

Email support@pepcarestore.com or WhatsApp +91 81089 93850 with your order number and the item(s). We reply within one working day with the next steps.

Once the returned item reaches us and passes a quick check, we refund within 7 working days, in the currency you paid (rupees or US dollars). Your bank may take a few more days to show it.

• UPI, bank transfer and US payments: refunded to the account or method you paid from.
• Cash on Delivery orders: refunded to a UPI ID or bank account you share with us.

The original shipping charge is refunded only when the return is due to our error or a faulty item.

You can cancel free of charge any time before your order is dispatched: contact us with your order number. If you already paid, we refund the full amount within 7 working days. Once an order has shipped, please use the returns process above.

See our shipping policy or contact us, including our grievance officer.