PEP CARE STORE is a sole proprietorship of Mr. Shaikh Fazil Ahmed Adbul Qasim, registered in Mumbai under the Maharashtra Shops and Establishments Act, 2017. We are an independent retailer: we sell products made by Vissco, but we are not the manufacturer and are not affiliated with or endorsed by Vissco. Vissco is a trademark of its owner.

Store name

PEP CARE STORE

Proprietor

Mr. Shaikh Fazil Ahmed Adbul Qasim

Business type

Sole proprietorship (medical and general store)

Registration

Maharashtra Shops and Establishments Act, 2017 · Reg. No. 820327215 / KE Ward / SHOP I

In business since

1 February 2024

Registered address

Shop No. 01, Hausabai Chawl, Prem Nagar, Janta Colony, KEM-A-661 4/4, Opp. Baitulnasar Bank, Jogeshwari East, Mumbai, Maharashtra 400060, India

Email

support@pepcarestore.com

Phone / WhatsApp

+91 81089 93850

Customer care hours

Mon to Sat, 10am to 7pm IST

Placing an order is an offer to buy. We accept it when we confirm your order by email or WhatsApp. We may decline an order, for example if an item is out of stock, a price was displayed in error, or we cannot deliver to your address. If we decline an order you have already paid for, we refund you in full.

• India store: prices are in Indian rupees and inclusive of all taxes. The printed MRP (maximum retail price) is shown alongside our selling price.
• US store (/us): prices are in US dollars. They do not include any US import duties, taxes or customs fees, which are the customer's responsibility (see our shipping policy).
• Delivery charges, if any, are always shown before you place your order.

India:

• Cash on Delivery: Pay the courier in cash (or UPI, where the courier accepts it) when your parcel arrives.
• UPI: We confirm your order, then send a UPI payment request. Your order ships once it is paid.
• Bank transfer (NEFT / IMPS): We confirm your order, then email our bank details. Your order ships once the transfer lands.

USA:

• Pay after confirmation (USD): We confirm your order, then email you a USD payment request: a secure payment link or our international (SWIFT) bank details. Your order ships once payment is received.

We never ask for card or bank login details on this website.

See our shipping policy and returns and refunds policy, which form part of these terms. For US orders, you are the importer of record and responsible for complying with US import requirements.

Our products are support, comfort and heat-therapy accessories. They are not intended to diagnose, treat, cure or prevent any disease, and nothing on this website is medical advice.

If you have a medical condition (such as diabetes or a circulation, heart or skin condition), are pregnant, or are recovering from an injury or surgery, ask your doctor before use. Always read the care and safety notes on each product page. Heating products are designed for 220 to 240 V Indian mains only.

We describe products as accurately as we can using the manufacturer's specifications. Colours may look slightly different on screen. Country of origin for all products: India.

Nothing in these terms limits any rights you have as a consumer under the law that applies to you. Otherwise, our liability for any order is limited to the amount you paid for it.

These terms are governed by the laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Courts in Mumbai have jurisdiction, without affecting any mandatory consumer protections where you live.

Complaints can be sent to our grievance officer, Mr. Shaikh Fazil Ahmed Adbul Qasim, at support@pepcarestore.com or +91 81089 93850. We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.