Every order is packed and shipped from our registered shop in Mumbai (Shop No. 01, Hausabai Chawl, Prem Nagar, Janta Colony, KEM-A-661 4/4, Opp. Baitulnasar Bank, Jogeshwari East, Mumbai, Maharashtra 400060, India). We deliver across India and to the United States. Delivery charges and timelines differ between the two, so each has its own section below.
1. Shipping within India
- Charges: free on orders of ₹999 or more; a flat ₹79 below that, shown before you place your order. There is no extra charge for Cash on Delivery.
- Dispatch: within 1 to 2 working days (Monday to Saturday, excluding public holidays). For UPI and bank transfer orders this starts once payment is received.
- Delivery: usually 3 to 7 working days after dispatch, depending on your PIN code. Remote areas and the North-East may take a little longer.
- Cash on Delivery: available on most serviceable PIN codes. If yours is not covered we tell you when we confirm the order, so you can switch to UPI or bank transfer.
2. Shipping to the USA
US customers shop at pepcarestore.com/us, where every price is shown in US dollars.
- Where we deliver: all 50 states and Washington, D.C. We cannot ship to APO/FPO/DPO addresses or US territories.
- Charges: free on orders of $75 or more; a flat $12.99 below that, shown in US dollars before you place your order.
- Dispatch: within 1 to 3 working days of payment being received.
- Delivery: usually 7 to 15 working days after dispatch, by international tracked shipping. Customs clearance can occasionally add a few days, which is outside our control.
- Import duties and taxes: your order is imported into the USA by you. Any US import duties, taxes or customs fees are the customer's responsibility, are not included in our prices or shipping charge, and are collected by the carrier or US Customs. We declare every parcel accurately at its real value; we cannot mark orders as gifts or under-declare them.
- Products we do not ship to the USA: the heating belt and full-body heating mat. They run on India's 220 to 240 V mains with an Indian two-pin plug and are not suitable for US outlets.
3. Tracking
As soon as your parcel ships we email or WhatsApp you the carrier name and a tracking link, for India and USA orders alike.
4. Failed or refused deliveries
Couriers usually attempt delivery more than once. If a parcel comes back to us because it could not be delivered, we contact you to arrange re-delivery (re-delivery charges may apply). If a prepaid order is returned, we refund it minus the shipping cost. US parcels refused at the door, or held because duties were not paid, are treated the same way.
5. Damaged parcels
If the outer packaging looks damaged, please take a photo before opening it and contact us within 7 days of delivery. See our returns and refunds policy.
6. Questions
Email support@pepcarestore.com or WhatsApp +91 81089 93850, Mon to Sat, 10am to 7pm IST.